Key Responsibilities:
- Troubleshoot and resolve reported issues in complex environments
- Escalate unresolved support issues to Next Level
- Handle Support related escalations effectively
- Superior communication skills
Qualification • B.E/B.Tech/MBA/PGDBM/Any Graduate
Must Have
- Good Technical knowledge on Zscaler solutions (ZIA, ZPA, ZDX & DLP)
- Hand-on experience in operations (L2 issues) of Zscaler solutions