Technical Engineer – L1 (App Support)

Qualification Any Graduation

Skills
 Preferably a part of it in the IT Management / Application
Performance Management area
 Knowledge of application tiers
 Understanding of IT Operations (IT Infrastructure and Application
operations)
 Good troubleshooting skills, communication, and customer
handling etiquettes
 Experience on any APM tools is an added advantage.

Key Responsibilities
 Proven experience in application support engineering, with a strong emphasis on
Kubernetes environments.
 Proven experience in giving support for Microservices based application
 Good understanding of cloud platform & services
 Solid understanding of containerization and orchestration tools, with hands-on
experience in Kubernetes.
 Good knowledge of Java and Angular
 Knowledge of Relational Databases, SQL, and ORM technologies (JPA2,
Hibernate)
 Monitoring Applications using Application Performance monitoring tools like
Dynatrace
 Analyze the alerts and issues identified by APM Product to assist in detailed Root
Cause Analysis.
 Provide insights to Client on changes, enhancements required in their
infrastructure based on analysis of alerts.
 Continuously monitor and improve the deployments.
 Get details of known application, infrastructure outages and pain points
 Must have worked on Incident Management. Manage and coordinate incident
response efforts, including assessing and prioritizing incidents, communicating
effectively with stakeholders, and guiding response efforts.
 Strong working experience in Application support & service management tools :
ServiceNow, JIRA
 Strong knowledge of issue resolution & escalation practices
 Sounds knowledge of any public cloud &