Role: Sr. Technical Lead -L3 – APM (Configuration / Analyst Consultant)
Location Mumbai
Qualification • Any Graduation
Experience
- 5-9+ years of experience, preferably a part of it in the IT Management / Application
Performance Management area
Skills
- Experience working on distributed enterprise software products
- Worked using any APM tools. preferably on Dynatrace.
- Excellent analytical skills, ability to identify bottlenecks and recommend
solutions - 1-2 years of experience in customer-facing positions as a professional services
consultant or implementation engineer - Familiar with basic tasks of any one of the databases & Middleware.
- Ability to understand Application architecture and associated business / IT
Operations workflows. - Understanding on Linux commands, Scripting and SQL
Key Responsibilities:
- Prior development background in J2EE or .Net stack is a strong plus.
- Experience in Windows Server operating system and administration skills is an added advantage.
- Able to independently write and trouble-shoot scripts in Shell / Python / SQL Deliverables:
- Understand & document client application landscape and infrastructure
- Get details of known application, infrastructure outages and pain points
- Understand customers’ requirements and translate them to specific monitoring requirements
- Review the plan and get sign-off from the client project manager
- Ensure on time delivery of tasks and completion of APM product implementation milestones
- Analyze the alerts and issues identified by APM product to assist in detailed Root Cause Analysis and Alert Fine tune
- Provide insights to Client on changes, enhancements required in their infrastructure based on analysis of APM product Analysis.
- Train client / APM monitoring team on features of APM Product and using it to proactively monitor performance in their
environment as well as use the product to identify bottlenecks as needed - Track the support requirements and interface with the APM Product support team for quick resolutions
- Manage the APM patch updates and upgrades on an ongoing basis
- Ensure and document full deployment of APM product in client’s environment
- Troubleshooting configuration/environment/application server issues. • Lead regular meetings with clients and internal
stakeholders