Job Description
- 2+ years of experience in an enterprise software or cloud support environment.
- Understanding of modern web technologies and relationships between them Linux, Apache, MySQL, PHP,
NGINX, Redis, DNS, CDN, Magento, and SSL. - Experience troubleshooting web applications and performance issues.
- Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure
and application teams a good starting point for in-depth reviews. - Strong knowledge of the Linux command line.
- Relational database skills: Familiarity with MySQL and database queries.
- Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java, and Python.
- Familiarity with Adobe Commerce, or any other eCommerce Platforms (Support, Site Development or QA
role). - Strong organizational and time management skills including multi-tasking and prioritizing job duties.
- Proficient in technical problem-solving methodologies.
- Ability to adapt and change in a dynamic environment.
- Excellent (oral and written) communication skills in English.
Job Responsibilities - Provide knowledge transfer sessions to help reduce critical issues
- Drive resolution of technically complex issues by working with application stakeholders’ development and
business operations teams. - Evaluate and provide feedback on future technologies and new releases/upgrades.
- Partner with Engineering personnel to prioritize and raise issues as necessary
- Share standard methodologies with team members to enhance the quality and efficiency of customer
support and supply articles to our knowledge base. - Translate business needs into product requirements and work with product management to add
enhancements - Provide business and technical solutions to help customers optimize the use of solutions.
- Excellent Organizational skills and ability to prioritize, manage, multi-task, and execute projects cross-
functionally. - Performance tuning and optimization and debugging of customer code.
Keyskills – Must Have - Magento
- JavaScript
- AngularJS
- PHP
- Linux
- Adobe Commerce Magento