Position: Customer Service Executive (Voice & Chat Support)
Experience: Freshers Welcome (0–1 Year)
Location: Saki Naka, Mumbai
Salary: ₹3 – ₹3.5 LPA
Industry: Travel Domain
Shift: Rotational (Includes Night Shifts)
Mode: Full-Time, Work from Office
📝 Job Description:
We’re hiring enthusiastic and customer-focused freshers to join our client’s fast-growing, dynamic support team in Mumbai. If you have strong communication skills and are eager to kickstart your career in customer service, this is the opportunity for you to grow in a global, high-energy environment.
🔍 Key Responsibilities:
- Interact with customers via calls and chat, providing accurate and timely support.
- Assist customers with bookings for flights, hotels, insurance, and car rentals.
- Follow up with customers to ensure issue resolution.
- Manage a high volume of queries efficiently and courteously.
- Stay informed about internal updates, procedures, and services.
✅ Requirements:
- Freshers or candidates with up to 1 year of experience in customer service are welcome.
- Excellent verbal and written communication skills in English.
- Must have completed HSC (12th pass) or higher education (certificate required).
- Willingness to work in rotational shifts, including night shifts.
💡 Good to Have:
- Interest or background in the travel/airline industry.
- Basic problem-solving and multitasking abilities.
- Willingness to learn about upselling or promoting services/products.
🎯 Why Apply:
- Launch your career in a global, fast-paced industry.
- Gain exposure to international customer service standards.
- Be part of a supportive, collaborative, and inclusive workplace.
- Excellent growth potential and learning opportunities.
📩 Apply now to accelerate your customer service career in the travel industry!