Job Summary
A fast-growing technology consulting company is seeking a ServiceNow SPM/ITBM Architect to serve as the senior-most technical authority for its Strategic Portfolio Management ecosystem. This role is responsible for designing, implementing, and governing scalable, enterprise-grade solutions that connect business strategy to execution — enabling leadership with real-time portfolio visibility, investment prioritization, and measurable business outcomes. The Architect will act as a strategic partner to PMO, Finance, IT Leadership, and Business stakeholders, driving a multi-year roadmap to automate and modernize portfolio governance, demand management, resource optimization, and AI-driven capabilities across the platform.
Key Responsibilities
Platform Architecture & Design
- Lead end-to-end architecture and implementation of the ServiceNow SPM suite across demand, project, portfolio, resource, and financial management modules
- Define and maintain the enterprise SPM architecture and multi-year technology roadmap aligned to business strategy and investment priorities
- Ensure all solutions are scalable, secure, and aligned with ServiceNow platform best practices and CSDM/CMDB data models
- Minimize customization; drive OOTB adoption and enforce architectural governance throughout the implementation lifecycle
Portfolio & Strategic Planning
- Define scalable SPM solutions aligned to business strategy, connecting OKRs, investment funding, and execution outcomes
- Configure Investment Funding, Strategic Planning Workspace, Alignment Planner, and Business Planning Portal
- Facilitate workshops and design sessions to establish portfolio governance, demand intake workflows, and resource allocation models
- Architect Agile delivery capabilities, including sprint planning, story/epic hierarchy, and backlog management integrated with project and portfolio layers
Integration & Technical Delivery
- Define integration strategies with financial systems such as ERP, SAP, and PPM tools including Planview, Clarity, Jira, and ITSM modules
- Ensure control-to-asset accuracy via CMDB/CSDM alignment and service mapping
- Architect REST, SOAP, MID Server, and IntegrationHub spokes for SPM data flows
Stakeholder Engagement & Leadership
- Lead SPM workshops, design sessions, and architecture reviews with PMO, Finance, IT, and Business stakeholders
- Act as a trusted advisor to senior client and executive stakeholders on portfolio governance and digital transformation initiatives
- Mentor SPM developers and consultants; conduct code and design reviews; set development standards
- Support pre-sales activities, including solution design, demonstrations, effort estimation, and RFP/RFI responses
- Guide customers through initiatives that improve ROI visibility and portfolio decision quality
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or Engineering (required); Master’s degree (MBA/MSc) strongly preferred, especially for PMO transformation or IT Financial Management scope
- 10–12+ years of total professional experience in IT, with a minimum of 7 years hands-on ServiceNow experience
- 3+ years of dedicated SPM/ITBM implementation experience
- 2–3 years in a lead or architect capacity, with accountability for solution design and delivery governance
- Demonstrated experience as a lead or architect on at least 2 enterprise-scale SPM implementations
- Prior experience in regulated industries strongly preferred: BFSI, Healthcare/Life Sciences, Manufacturing and Retail, or Energy and Utilities
Technical Skills
ServiceNow SPM/ITBM Modules: Demand Management, Project Management, Portfolio Management, Resource Management, Financial Planning, Agile Development, Test Management, Innovation Management, Strategic Planning, Time Management
Platform & Scripting: Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, IntegrationHub, scoped applications, domain separation, ACL design, security model configuration, CMDB/CSDM alignment, Performance Analytics, SPM Dashboards, Workspaces, UI Builder, and NowAssist/GenAI integration within SPM workflows
Integrations: REST, SOAP, MID Server, IntegrationHub spokes; ERP integration (SAP, Oracle); PPM tools (Planview, Clarity, Microsoft Project); Agile tools (Jira, Azure DevOps); HRIS and identity management platforms (Active Directory, Okta, SailPoint)
Certifications
- Required: CIS – Strategic Portfolio Management (SPM), ServiceNow
- Preferred: CSA, CTA, CAD (ServiceNow); PMP (PMI); SAFe Agilist/Scrum Master (Scaled Agile/Scrum.org); ITIL v4 Foundation (Axelos)
Behavioural Competencies
- Strategic Thinking — connects enterprise strategy, investment priorities, and delivery outcomes into a scalable SPM architecture roadmap
- Stakeholder Influence — builds credibility with PMO, Finance, IT, and business leaders to align funding, prioritization, governance, and execution
- Technical Leadership — provides architecture leadership, promotes OOTB adoption, enforces design standards, and mentors teams
- Communication — communicates complex portfolio concepts and platform design decisions clearly to executive and technical stakeholders
- Problem Solving — designs pragmatic, scalable solutions balancing strategic intent, user adoption, and platform best practices
- Continuous Learning — tracks SPM product evolution, AI capabilities, agile practices, and portfolio governance trends
Role Details
- Position: Architect
- Experience: 10–12 years
- Employment Type: Full-Time
- Openings: 1